May 29 2008
So Long FNBV, You’ll Be Missed
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It is very rare that people love their bank. But I must admit that I love my bank, First National Bank of Valparaiso. I came to FNBV after being chewed up and spit out by Chase Bank, whose lack of customer service and general disdain for the consumer banker, drove me away. I’d heard good things about the local bank.
I’ve had nothing but a positive experience with FNBV. Their customer service is top-notch. They are always extremely helpful and nice. Whenver there is a problem, they actually want to fix it. And get this, when you call them for help, someone actually answers the phone on the first ring. No endless phone tree trying to get someone who may have something to do with your particular problem.
Sadly, on June 6th, a venerable Porter County institution will finally be fully absorbed into it’s new owner, 1st Source Bank, and cease to exist. I was very saddened to hear that the family that owned the bank for many years finally sold out.
The future worries me. Will the new stewards of FNBV be as kind an attentive as the old ones? We’ve already seen some of the negative effects of the merger. Many convenient branches have been closed for good. There have been a few layoffs. One can only hope that they don’t start raising fees, holding deposits and generally throwing the middle finger at their customers.
If a bank loses it’s local roots, will it still be loyal to the locals? I hope so. I’d hate to have to find a another bank. There’s something quaint about banking at a small local bank. It’s important, when living in a small town, to keep local businesses and local roots. Valpo may be growing by leaps and bounds, but I still think it’s a small town, a feeling I hope doesn’t change anytime soon.
I have to hand it to 1st Source Bank though, they seem to be on the ball. The absorption of FNBV accounts seems to have been planned out with military precision. On June 6th, everyone’s accounts will be switched to new 1st Source Accounts, account numbers will change, but the old ones will still work for the immediate future. New debit cards will be issued, which is fine with me, my current one isn’t working very well anymore. The old checks will work fine.
There will be a new online banking system. I hope it’s as simple and spartan as the current FNBV system. I just want to see my balance and move money around, fancy graphics are not needed for such tasks. I’ve already got my info packet that details the whole transfer. I’m a little worried that there isn’t anything in the packet about the acount fees, I hope they’re the same and don’t go up.
If 1st Source drops the ball and screws us all over, there’s gotta be another local bank around that will be a go substitute.
Which local bank do you guys recommend, just in case?
